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Cannot sign in

If you cannot sign in to My Schedule from the browser:

  1. Check that the username and password are correct.
  2. If the password has been changed from the initial one, enter the new password.
  3. If you do not know the administrator account's password, open the WS Control Panel's [Settings] tab, enter a new password under Server administrator account password, and press [Update].
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Signing in with an Active Directory account is different — see Active Directory authentication. The [Active Directory sign-in] button only appears once the Active Directory connection has been configured.

For online-license sign-in failures, see Online license problems.